Outlet Supervisor

Job Purpose

The Outlet Quality Executive is responsible for regularly visiting and inspecting company outlets to ensure compliance with company standards relating to *product quality, food safety, hygiene, approved product usage, storage, handling, presentation and operational procedures*.

The Executive will identify deviations, document observations, report serious issues to management and follow up to ensure corrective actions are completed.

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Key Responsibilities

The Outlet Quality Executive shall:

#### A. Outlet Inspection & Quality Monitoring

* Visit assigned outlets as per the approved daily/weekly audit schedule.

* Conduct systematic inspections using company-approved checklists.

* Ensure company quality standards and operating procedures are followed.

* Check the overall cleanliness and condition of the outlet.

* Inspect product quality, storage, handling and presentation.

* Verify that products are stored under appropriate conditions.

* Check product expiry dates, batch details and product condition wherever applicable.

* Identify damaged, expired, spoiled or improperly stored/handled products.

* Check proper stock rotation and FIFO/FEFO practices wherever applicable.

#### B. Approved Product & Material Verification

* Verify that only approved/company products are being used at the outlet.

* Check for unauthorized, substitute or local products/materials.

* Report any unauthorized product usage immediately.

* Verify that approved ingredients, packaging materials and consumables are being used as required.

* Ensure company specifications and standards are followed.

#### C. Food Safety & Hygiene

* Inspect personal hygiene and food-handling practices of outlet staff.

* Check cleanliness of food preparation and storage areas.

* Identify potential contamination risks.

* Check appropriate handling of food products.

* Monitor cleanliness of utensils, equipment and work areas.

* Report serious food-quality or food-safety concerns immediately.

* Escalate any potential contamination, spoilage or unsafe food-handling practice without delay.

#### D. Documentation & Reporting

* Record all observations and deviations accurately.

* Complete audit/checklist reports for every assigned outlet visit.

* Take photographs or supporting evidence wherever required.

* Submit daily/periodic reports to the reporting manager.

* Clearly identify critical, major and minor deviations as per company guidelines.

* Maintain proper records of outlet inspections and corrective actions.

#### E. Corrective Action & Follow-Up

* Communicate identified deviations to the concerned outlet/team.

* Follow up on previously reported non-compliances.

* Verify whether corrective actions have been completed.

* Re-inspect outlets where necessary.

* Escalate repeated or serious deviations to the reporting manager.

* Support the outlet team in understanding company quality requirements, where required.

#### F. Other Responsibilities

* Maintain professional conduct while visiting company outlets.

* Maintain confidentiality of company information and audit findings.

* Follow all company policies and instructions.

* Perform other quality/operations-related duties assigned by management.

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Deviation Reporting

Any deviation from company standards, product quality requirements, hygiene practices, food-safety requirements, approved product usage or operating procedures must be properly documented.

*Critical issues*, including suspected food contamination, spoiled/unsafe products, serious hygiene violations or unauthorized product usage, must be immediately escalated to the reporting manager/concerned management team.

The Outlet Quality Executive shall not ignore, conceal or deliberately omit any material deviation identified during an inspection.

Perks and benefits

Travel allowance