Outlet Operations Manager
Toyota Kirloskar Sundaram Automotive Solutions Private · Guwahati · onsite · Posted 70d ago
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
1. Operational Strategy and Leadership
- Develop and execute operational strategies to enhance efficiency, profitability, and scalability.
- Establish KPIs and performance benchmarks for procurement, refurbishment, and sales operations.
- Ensure alignment of operations with the companys overall strategic objectives.
2. Location Outlet Management
- Oversee daily operations of all outlets, ensuring smooth coordination between procurement, refurbishment, and sales teams.
- Monitor outlet-level performance and implement measures to optimize efficiency and profitability.
- Conduct regular site visits to evaluate operational standards and address challenges.
3. Procurement Management
- Develop and oversee strategies for sourcing used cars through various channels, including trade-ins, auctions, and partnerships.
- Ensure procurement aligns with market demand and refurbishment capabilities.
- Build and maintain strong relationships with suppliers and partners to secure consistent inventory.
4. Refurbishment and Quality Control
- Plan and manage the refurbishment process, ensuring high-quality standards across all locations.
- Optimize turnaround times for refurbishment while controlling costs.
- Implement quality assurance measures to meet customer expectations and reduce returns.
5. Sales and Value-Added Services
- Drive sales strategies to achieve revenue targets for vehicles and value-added services (insurance, financing, warranties, etc).
- Collaborate with marketing teams to implement campaigns and promotions.
- Ensure a superior customer experience across all touchpoints.
6. Network and Refurbishment Expansion
- Identify opportunities for outlet and refurbishment center expansion in high-potential markets.
- Coordinate with real estate and project teams to manage the setup of new outlets and facilities.
- Standardize operational processes across all new locations to ensure consistency.
7. Profitability and Cost Optimization
- Monitor and improve profitability at both outlet and company levels.
- Implement cost-optimisation measures in areas of vehicle procurement, refurbishment, and operational functions.
- Regularly analyze operational metrics to identify and address inefficiencies.
- Focused on targeted per car margin and monitor total profitability month on month
8. Team Management and Development
- Lead a diverse team of regional managers, outlet heads, and support staff.
- Provide mentorship and training to enhance team capabilities and performance.
- Foster a culture of accountability, innovation, and continuous improvement.
9. Collaboration and Stakeholder Management
- Work closely with the finance team to manage budgets and forecast operational costs.
- Collaborate with the HR team to address workforce planning and employee engagement.
- Liaise with marketing, IT, and other departments to ensure integrated operations.
10. Reporting and Analytics
- Develop and present comprehensive reports on operational performance, profitability, and expansion progress.
- Utilize data-driven insights to make informed decisions and drive continuous improvement.
- Implement operational dashboards for real-time performance tracking.
Sourced from naukri