Outlet Manager
novotel hotels · Pune · onsite · Posted 28d ago
Not disclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
- Assist in managing the day-to-day operations of the restaurant outlet, ensuring exceptional guest experiences in line with five-star hospitality standards.
- Supervise, train, and motivate the service team to maintain high levels of service quality, grooming, hygiene, and operational efficiency.
- Monitor guest satisfaction, handle guest complaints professionally, and ensure prompt resolution of service issues.
- Coordinate with Kitchen, Housekeeping, and other departments to ensure seamless service delivery and smooth outlet operations.
- Drive outlet revenue through effective upselling, promotions, and guest engagement initiatives.
- Monitor inventory, breakage, and operating supplies while ensuring adherence to cost-control measures.
- Ensure compliance with food safety, hygiene, and brand standards, including HACCP and statutory requirements.
- Assist in preparing duty rosters, performance evaluations, and training plans for team members.
- Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field.
- 3–5 years of experience in Food & Beverage Service operations, preferably in a luxury or five-star hotel environment.
- Minimum 1–2 years of supervisory experience in a restaurant or specialty outlet.
- Strong leadership and team management abilities.
- Excellent communication and guest relations skills.
- Sound knowledge of restaurant operations, food and beverage service standards, and fine dining etiquette.
- Strong problem-solving and decision-making capabilities.
- Proficiency in POS systems, Microsoft Office, and restaurant management software.
- Ability to work under pressure and manage multiple priorities effectively.
Sourced from foundit
Skills
microsoft officeService qualityHACCPPOS Systemsrestaurant management softwarefine dining etiquetteFood Safety
About Novotel Hotels
novotel hotels
Hospitality
3.7k+
employees
1967
59 years old
Issy les Moulineaux
France
₹3.3L PA avg
Avg at Novotel Hotels
About
Novotel Hotels is a hotel for family holidays or business trips.
Industries
HospitalityTravel & Tourism / Hospitality
Employee ratings
10 reviews
4.2/ 5
Culture
4.2
Career growth
4.2
Work-life
4.0
Employees rate it well for
Overall Company42Job Security41
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