Outbound Support Professional

Job Summary

As a Customer Service Associate, you will handle outbound customer interactions, supporting service-related conversations with accuracy and professionalism. The role focuses on clear communication, basic customer guidance, and adherence to defined operational processes.

Responsibilities

• Make outbound calls to customers as per assigned workflows and call plans
• Communicate clearly and confidently in Hindi and English
• Understand customer requirements and provide accurate, process-aligned information
• Follow call scripts, compliance guidelines, and quality standards consistently
• Document call outcomes and customer responses accurately in the system
• Maintain professionalism and service discipline across all interactions
• Meet daily productivity and quality expectations as defined by the process

Job Requirements

Education

• Completion of higher secondary from a recognized board (Graduates may also apply)

Experience

• Fresh graduates or candidates with up to 6 months of experience in BPO, sales, or outbound processes
• Prior exposure to customer interaction or telecalling is an advantage

Skills Competencies

• Ability to understand and communicate effectively in Hindi and English
• Basic customer handling and conversational skills
• Willingness to work in an outbound calling role
• Basic understanding of banking terminology is preferred but not mandatory
• Comfort working in a structured, work-from-office setup

Work Mode

• Work From Office (WFO)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.