Outbound calling executive

Role & responsibilities

• Make outbound calls to prospective customers from provided databases and lead lists.
• Introduce the company's products and services in a professional and engaging manner.
• Identify customer needs and qualify potential leads.
• Schedule appointments or meetings for the sales team.
• Maintain accurate records of calls, customer interactions, and follow-up activities in the CRM system.
• Follow approved calling scripts while adapting conversations naturally to customer responses.
• Handle customer objections courteously and effectively.
• Meet or exceed daily, weekly, and monthly call and lead generation targets.
• Follow up with prospects as required.
• Ensure compliance with company policies and applicable telemarketing regulations.

Preferred candidate profile

• Previous experience in telemarketing, cold calling, customer service, or sales is preferred.
• Excellent verbal communication and interpersonal skills.
• Strong persuasion and negotiation abilities.
• Good listening skills and the ability to build rapport quickly.
• Basic computer proficiency and familiarity with CRM software.
• Ability to work independently and as part of a team.
• Good organizational and time management skills.