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Role & responsibilities

Take full ownership and accountability for the delivery of O2C services, ensuring operational excellence and adherence to SLAs.
Lead the O2C team through the entire cycle from order management and billing to revenue recognition and collections.
Utilize and champion the use of advanced O2C tools and technologies, such as High radius, Getpaid, BL cash application, SNOW and RPA to streamline operations and increase efficiency.
Drive continuous improvement and innovation within the O2C function to enhance OTC efficiency and Effectiveness
Implement effective collections strategies to minimize overdue payments and maintain healthy cash flow.
Supervise cash application processes to ensure payments are correctly applied to customer accounts.
Develop / maintain strong relationships with key customers and establish a rapport to facilitate seamless business operations
Monitor and report on key OTC metrics, such as days sales outstanding (DSO), aging reports, and cash collection targets.
Train and develop OTC team members to build a high-performing team
Monitor O2C metrics and KPIs, providing regular reports to senior management on the health and progress of O2C initiatives.

Education -

BCOM/ MCom / MBA- 10 to 12+ years with at least 8+years of relevant domain experience.
Chartered Accountant (CA/ACCA)/Cost Accountant (CWA)/Certified Public Accountant (CPA) with at least 5+ yrs of post qualification work experience in Accounts Payable.

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