OTC - Collections Specialist

• Analyze customer account balances
• Ensure that the individual cash targets are met on a monthly basis, thereby helping the team in achieving the overall cash target.
• Handle inbound queries - helping customers with copies of invoices, statements & additional documentation.
• Investigate, route and escalate & Resolve customer disputes
• Record collection activity information in [Collections Workflow System] including. collection call / e-mail details, promise to pay (for performance, target and cash forecasting), dispute details, general requests and enquires.
• Create customer dunning letters automatically via ERP / [Collections Workflow System] and send electronically / print and dispatch to customers
• Need to actively monitor and follow-up customers whose aging becomes severe.
• Prepare customer files for legal action
• Identify and recommend write off (or write back of credit balances) for uncollectable debt where appropriate
• Obtained payment details and help in allocation of the payments by coordinating with the Accounts Receivables, to avoid accumulation of Unallocated and unidentified cash received.
• Receive and validate credit assessment requests for existing & new customers
• Monitor existing customer and portfolio credit risk
• Apply cash remittances & credits/ adjustments
• Match related debits & credits within A/R ledger, in accordance with the agreed rules and procedures
• Identify short payments/deductions made by the customer from remittances and raise required transactions in ERP to reflect short payments
• Contact customers for missing or incomplete remittance detail in order to allocate customer payments
• Apply discounts for direct deposit (DD) payments and/or penalties for non-DD
• Process payment rejections (e.g., returned cheques, unpaid direct debits, rejected credit card payments) and raise appropriate adjustments on the A/R ledger resulting from the rejected payment

QualificationsMain Requirements

• 4+ years accounting experience in a multinational environment
• 3 years of experience in OTC
• Prior experience in Workday or similar ERP

Desired Skills & Abilities

• Strong skills in MS Office Suite specifically Excel and Word
• Excellent Voice & Communication skills
• Work with high volume in a systematic way
• With positive attitude, a team player
• Quick learner and can work under pressure
• High degree of integrity, both personally and professionally
• Understand and deliver on agreed SLAs and KPIs - highlight potential risks in advance and ensure all compliance and controls are being met
• Ability to drive projects & achieving monthly SLAs
• Experience in Transitioning / Setting up Accounting Processes in Shared Service Delivery Model
• Team management skills an advantage

Education Requirements

Bachelor of Commerce [B. Com (Hons)] or Any degree specialization in Accounts, MBA, M. Com, CA