OTC Analyst (Collection)

Designation: OTC Analysts (Collection)

Location: Kharadi, Pune

Qualification: ACCA/ Bachelors/Masters Preferred

Experience: 2 to 4 Years

Employment Type: Contract (6 Months)

Shift timing: 06.00 PM to 03.00 AM

Job Description

As a member of the Credit & Collections team for the North America region, they will oversee all aspects of collections operations, including managing receivables, resolving disputes, mitigating credit risk, optimizing cash flow, and ensuring stakeholder satisfaction.

• Manage a portfolio of customers in receivables, collections, and order review/release.
• Proactively initiate collection calls, conduct deep-dive investigations into related account issues, and negotiate timely resolutions for credit disputes.
• Liaise with plants/warehouses, sales, finance, customer support, project managers, and other stakeholders to settle unpaid invoices.
• Negotiate dispute resolutions, document root causes, and escalate systemic issues.
• Identify delinquency patterns, lead corrective action plans, and drive improvements. In past-due metrics.
• Participate in cross-functional process-improvement projects.
• Fully document new and existing processes; update standard operating procedures (SOPs) promptly.
• Communicate credit department policies, procedures, and best practices across the organization.
• Build and maintain strong relationships with internal/external customers and suppliers.
• Maintain accurate credit & collections files and electronic notes for every customer account.
• Keep customer billing information up to date in the accounts-receivable ledger and ERP system.
• Ensure full compliance with internal audit requirements, company policies, and relevant regulations
  
  

Required Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• Minimum 2-4 years of hands-on experience in accounts receivable, collections, and dispute management.
• Strong written and verbal communication skills in English.
• Proficiency with Microsoft Excel (pivot tables, VLOOKUP) and ERP systems (SAP, Oracle, or similar).
• Analytical mindset with excellent attention to detail and problem-solving skills.
• Customer-focused, collaborative team player.