ORM Executive
Think WhyNot Group · Mumbai · onsite · Posted 51d ago
Not disclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Truhome Finance is looking for a full-time Online Reputation Management (ORM) Executive to help us monitor, respond to, and manage conversations around our brand across digital platforms.
- 2–3 years of hands-on experience in ORM and social listening
- Experience with Simplify360 is preferred
- Strong understanding of social media monitoring, response management, and escalation
- Ability to identify and flag potential reputation issues proactively
- Experience tracking customer complaints through to resolution and closure
- Comfortable working with ORM dashboards, sentiment analysis, and reporting
- BFSI / Fintech / NBFC experience will be a strong advantage
- Excellent written communication skills
If you understand that ORM is more than just responding to comments—it's about protecting and building trust in a brand—we'd like to hear from you.
Role: ORM Executive
Experience: 2–3 years
Employment Type: Full-time
Sourced from foundit
Skills
Escalationsocial listeningORMSocial Media MonitoringSentiment AnalysisResponse ManagementSimplify360reporting