ORM & Customer Support Executive
Team Pumpkin · Bengaluru · onsite · Posted 64d ago
Not disclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Title
Customer Support Executive / ORM Executive
Company
RUMI Fine Fragrances
Experience Required
1–3 Years
About Us
RUMI Fine Fragrances is a premium fragrance brand committed to delivering high-quality, luxurious scents and exceptional customer experiences. We believe in building strong relationships with our customers through personalized service, attention to detail, and maintaining a strong brand reputation across all customer touchpoints.
Key Responsibilities
Customer Support Executive / ORM Executive
Company
RUMI Fine Fragrances
Experience Required
1–3 Years
About Us
RUMI Fine Fragrances is a premium fragrance brand committed to delivering high-quality, luxurious scents and exceptional customer experiences. We believe in building strong relationships with our customers through personalized service, attention to detail, and maintaining a strong brand reputation across all customer touchpoints.
Key Responsibilities
- Handle all incoming customer calls in a professional and courteous manner.
- Respond promptly to customer queries via WhatsApp, social media, and other communication channels.
- Provide accurate information regarding products, orders, deliveries, and services.
- Resolve customer complaints and concerns efficiently to ensure customer satisfaction.
- Maintain records of customer interactions and follow up when required.
- Coordinate with internal teams for order updates, issues, and escalations.
- Monitor and respond to customer reviews, comments, and messages across platforms such as Google, Instagram, Facebook, and other marketplaces.
- Manage the brand's online reputation by addressing negative feedback professionally and encouraging positive customer engagement.
- Track customer sentiment and share insights with the management team to improve customer experience and brand perception.
- 1–3 years of experience in customer support, ORM, or a similar role.
- Strong verbal and written communication skills.
- Experience in handling calls, WhatsApp/chat support, and social media interactions.
- Good problem-solving skills and a customer-first mindset.
- Basic knowledge of MS Office and CRM tools is a plus.
- Ability to multitask and work in a fast-paced environment.
- Prior experience in retail, e-commerce, beauty, or lifestyle brands.
- Understanding of social media platforms and online review management.
- Polite, patient, and empathetic attitude toward customers.
- Ability to maintain brand tone and professionalism in all customer communications.
- Be part of a fast-growing luxury fragrance brand.
- Work in a dynamic and customer-centric environment.
- Opportunity to grow in both customer support and brand reputation management roles.
Sourced from foundit
Skills
Customer SupportHandling CallsORMCRM ToolsWhatsApp Chat SupportMS Officesocial media interactions
About Team Pumpkin
Team Pumpkin
Marketing & Advertising
175
employees
2012
14 years old
Mumbai
IN
About
We are a 100+ member Digital Agency with offices in Bangalore, Mumbai and Delhi, offering integrated services to enterprises and brands. We extend our expertise for the online medium in areas below,
1. Research: Brand Research, Social Media Listening, Design Research, Custom Research
2. Strategy: Content & Communication Strategy, Social Media Roadmap, Customer Engagement Strategy
3. Marketing: PR, Search Marketing, Social Media Marketing, Email Marketing, Content Marketing, Video Marketing, App Marketing
4. Analytics: Web Analytics, Google Tag Management, Predictive Analytics, Social Media Analytics
5. Support: Social Customer Support, Platform Chat and Email Support, Technical Support
1. Research: Brand Research, Social Media Listening, Design Research, Custom Research
2. Strategy: Content & Communication Strategy, Social Media Roadmap, Customer Engagement Strategy
3. Marketing: PR, Search Marketing, Social Media Marketing, Email Marketing, Content Marketing, Video Marketing, App Marketing
4. Analytics: Web Analytics, Google Tag Management, Predictive Analytics, Social Media Analytics
5. Support: Social Customer Support, Platform Chat and Email Support, Technical Support
Industries
Marketing & AdvertisingAdvertising / PR / Events
Employee ratings
96 reviews
3.9/ 5
Culture
3.9
Career growth
3.5
Work-life
3.8
Employees rate it well for
Senior Management18Work Culture15Career Growth15Work Environment13Learning12
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