Orm Associate

About RepIndia

Founded in 2013, RepIndia is one of Indias largest independent digital agencies, delivering powerful digital marketing and communication solutions through social media, content, data, and analytics.

We’re a full-service, one-stop brand-building powerhouse for clients such as JBL, IDFCBank, MTV, JSW, Medanta, Fortis, Colorbar, Canon, and many more.

With offices in Delhi, Mumbai, Kolkata, Bangalore & Hyderabad, our team of creative thinkers is committed to helping brands build presence, manage reputation, drive business goals, and achieve success through a 360 digital approach.

Role Overview – ORM Executive

As an ORM Executive, you will monitor, manage, and protect the online reputation of our clients. You’ll track conversations, engage with audiences, and develop proactive strategies to maintain a positive brand image across social and digital platforms. Your insights will help shape brand perception and support overall marketing objectives.

Key Responsibilities

• Monitor social media, review sites, forums, and other online platforms for mentions of clients and relevant industry conversations.
• Respond to queries, comments, and reviews in line with brand voice and policy.
• Escalate potential crises, negative sentiment, or emerging trends to senior stakeholders promptly.
• Collaborate with social, content, and strategy teams to align ORM efforts with campaigns.
• Prepare reports and insights on brand perception, trends, and competitor activity.
• Stay updated on digital trends, platform policies, and best practices for online reputation management.

Requirements

• 0–1 years of experience in ORM, social media management, Email responses or digital marketing roles.
• Bachelor’s degree in Communications, Journalism, Marketing, or a related field.
• Strong understanding of social media platforms, digital ecosystems, and online conversation trends.
• Excellent written communication, editing, and storytelling skills.
• Ability to handle sensitive situations calmly and maintain brand reputation.
• Familiarity with ORM tools, social listening platforms, and analytics is a plus.
• 6 days work week with rotational shift is must (Rotational shift includes night shift).

Why RepIndia

• Work with some of India’s most iconic and high-growth brands.
• Thrive in a culture that celebrates creativity, curiosity, and collaboration.
• Be part of an award-winning team shaping the future of digital storytelling.