Orders and resolve Team Member
Groupe Lactalis · Chennai · onsite · Posted 45d ago
Undisclosed3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Managing customer orders and customer enquiries while highly driving efficiency and accuracy.
This position is responsible for
Timely and accurate entry of Orders into SAP to ensure customer satisfaction
Support customer order queries across all ordering method types (phone, email, web portal and EDI)
Meet set KPIs ensuring all performance targets are achieved
Identify and help drive business opportunities to improve efficiency and service with our customers, internal business and stakeholders
Attending to Inbound calls and emails in a prompt and professional manner.
Values Core Competencies Key Behaviours Ambition Performance
Continuous Improvement
People Development
Set high goals and drive for performance
Seek all opportunities for continuous improvement
Identify areas for developing oneself and others
Loyalty
Accountability
Tenacity
Entrepreneurship
Support positively and protect the company
Account for his/her own activities and accept responsibility for them
Overcome obstacles
Demonstrate an entrepreneurial mind-set
Pragmatism
Transparency
Accessibility
Work in a practical and effective manner (with common sense)
Act and communicate with clarity and transparency
Ensure relationships are based on accessibility, modesty and proximity
Support strategies, processes, systems use, procedures and schedules to enhance customer service capability whilst ensuring costs stay within budgeting restraints
Follow directive of Orders Team Leader
Complete all tasks and duties as reasonably requested by your Team Leader
Ensure systems and processes serve the best interests of Lactalis and our customers through minimizing waste and finished good write offs whilst enhancing customer service
Help develop and implement customer service metrics that assist in managing performance
Actively seek out opportunities to enhance customer service, logistics and distribution capability through various means and initiatives
Contribute to support and drive set logistics and distribution procedures
Instil a mind-set of continuous improvement individually as well as a team
Promote and participate in the Safety Management System and develop a proactive safety culture.
Be a role model for working safely and promoting a safe working environment.
Adhere to safe work procedures and systems in consultation with elected OHS Representatives and team members.
Proactively contribute to the identification and resolution of workplace hazards.
Work safely at all times.
Comply with all relevant environmental legislative requirements.
Actively contribute to reducing waste, conserving water and energy and other sustainability initiatives.
Comply with environmental management systems.
Actively participate in understanding your environmental responsibilities.
Set clear expectations and lead by example. Deliver on your commitments and strive for excellence.
Give timely and meaningful feedback that is useful and respectful.
Adopt a positive approach and appropriately recognise effort and results.
Communicate openly and honestly, sharing information and knowledge.
Take personal responsibility for the performance and outcomes of your team.
Drive supportive accountability and engage your people.
Formal Education and
Statutory Requirements
Nil
Essential Skills and
Knowledge
Minimum of 3 years within Customer Service / Orders role in an FMCG environment
Computer Savvy - Great skills in Excel, Outlook, Word with knowledge of SAP Salesforce preferable as well as able to quickly grasp the use of different systems, manage infrastructure and system challenges
Professional and friendly manner with strong verbal and written interpersonal skills, to help build effective relationships and processes with our customers, colleagues, higher management and stakeholders
Display excellent negotiation skills with ability to achieve mutual and acceptable solutions to complex problems that arise
Ability to manage high pressure situations, manage and resolve issues while keeping calm in a level headed manner
Able to remain open minded to ideas, adapt quickly and respond well in a rapidly changing environment as well as able to encourage change and motivate others to respond positively
Advanced attention to detail, time management, accuracy, precision, multi-tasking and prioritisation skills
Able to work well in a team environment with a can do, happy to help attitude while supporting other colleagues
Dedicated to Lactalis as well as highly focused on continual improvement both individually and as a team
Communicate openly and honestly, sharing information and knowledge
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceSAPcustomer satisfactionNegotiation Skillspeople developmentInbound CallsLogisticsSafety Managementtime managementsalesforceBudgetinginboundEDIEntrepreneurship
About Groupe Lactalis
Groupe Lactalis
FMCG
50000-100000
employees
1933
93 years old
Laval
France
₹11.5L PA avg
Avg at Groupe Lactalis
About
Leads the global dairy industry, focusing on diverse product categories while adapting to local market demands and cultural preferences.
Industries
Food ProcessingManufacturing
Employee ratings
10 reviews
3.5/ 5
Culture
3.7
Career growth
3.2
Work-life
4.1
Employees rate it well for
Compensation & Benefits36Overall Company35
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