Order To Cash Trainer

Role & responsibilities

Knowledge Transfer & Transition Management

• Individual contributor who acts as the primary point of contact for process transition from colleagues at the sending location.
• Design and deliver structured classroom, virtual, and on-the-job training for receiving entity.
• Translate Order-to-Cash processes for accounts receivable, dispute and collection processes and SAP concepts into clear, practical learning content for varied audiences.
• Build sustainable process capability through robust documentation, knowledge validation, coaching, and post-training support.
• Participate in transition sessions, process walkthroughs, and knowledge transfer activities.
• Ensure smooth and effective handover of responsibilities to the receiving team.
• Conduct knowledge assessments, reverse knowledge-transfer sessions, readiness checks, and hypercare support to confirm that receiving-entity colleagues can perform activities independently.
• Identify process variations, controls, dependencies, risks, and escalation paths during transition and incorporate them into training and process documentation.
• Develop a detailed understanding of the end-to-end process from customer master data and order entry through billing, receivables, cash application, collections, dispute resolution, accounts receivable process and reporting.

Training & Capability Development

• Leverage SAP knowledge to train users on Order-to-Cash transactions, controls, reporting, and end-to-end process activities.
• Design, develop, and deliver functional training programs for Order-to-Cash processes.
• Conduct classroom, virtual, and on-the-job training sessions for new and existing team members.
• Prepare training materials, user guides, process maps, and job aids.
• Assess trainee understanding through evaluations, assessments, and feedback sessions.
• Identify knowledge gaps and recommend development plans to improve team capabilities.
• Proven ability to conduct knowledge transfer, facilitate training, create process documentation, and assess learner readiness.

Stakeholder Management

• Collaborate effectively with global teams, particularly sending locations, to ensure successful transition outcomes.
• Build strong working relationships with cross-functional teams and business partners.
• Communicate complex process concepts clearly to diverse audiences.
• Ability to collaborate effectively across cultures and time zones, including flexibility to coordinate with colleagues from sending location during the transition period.

Preferred candidate profile

• Bachelors degree in Finance, Accounting, Commerce, Business Administration, Supply Chain, or a related discipline; a relevant professional qualification is an advantage.
• 8-10 years of relevant industry experience in Order-to-Cash, accounts receivable, billing, credit management, collections, cash application, dispute management, or a shared-services environment.
• Demonstrated subject matter expertise across the Order-to-Cash cycle, including customer master data, order processing, credit management, billing and invoicing, accounts receivable, cash application, collections, dispute and deduction management, account reconciliation, period-end activities, reporting, and internal controls.
• Excellent written and verbal communication, presentation, facilitation, interpersonal, and stakeholder-management skills.
• Experience working in MNC and Captive GCC experience is preferred
• Hands-on experience with SAP ERP (ECC and/or S/4HANA), including Order-to-Cash, Sales and Distribution, accounts receivable, billing, credit management, collections, cash application, and reporting processes, with the ability to explain transactions and system activities to end users.
• Working knowledge of customer master data, sales order processing, billing and invoicing, credit management, accounts receivable, collections, cash application, dispute management, account reconciliation, and operational reporting.
• Proficiency in Microsoft Excel, PowerPoint, and reporting tools