Order To Cash Specialist (Mandarin Speaker)

Role & responsibilities :

• Lead and manage end-to-end Order-to-Cash (O2C), Credit Risk Management, and Treasury Operations, ensuring service delivery excellence and adherence to agreed SLAs.
• Oversee Accounts Receivable, Billing, Collections, Cash Application, Customer Reconciliations, Dispute Management, Credit Assessments, Credit Exposure Monitoring, Cash Management, and Liquidity Planning.
• Monitor and improve key business metrics including DSO, overdue receivables, collection effectiveness, credit risk exposure, cash flow, and working capital performance.
• Act as the primary escalation point for complex customer, operational, credit, treasury, and accounting-related issues.
• Collaborate with cross-functional stakeholders including Sales, Customer Service, Logistics, Treasury, Finance, and Commercial Teams to drive end-to-end process effectiveness.
• Ensure compliance with financial controls, accounting standards, credit policies, treasury governance frameworks, and audit requirements.
• Lead month-end and year-end activities, including reconciliations, reporting, controls monitoring, and audit support.
• Drive process standardization, automation, continuous improvement, digital transformation, and knowledge management initiatives.
• Manage team capacity, performance, and development while fostering a culture of operational excellence, accountability, and continuous learning.

People Leadership

• Coach, mentor, and develop team members through regular feedback, performance discussions, and development plans.
• Support recruitment, onboarding, training, succession planning, and retention activities.
• Build a collaborative, accountable, and customer-focused team culture.
• Identify skill gaps and organize cross-training to strengthen process resilience.

Preferred candidate profile :

• Bachelors degree in Finance, Accounting, Commerce, Economics or Business Administration.
• 8-12+ years of progressive experience in Accounting
• Strong leadership, stakeholder management and people management experience.
• Excellent analytical, communication and problem-solving skills.
• Experience working in global and multicultural environments.
• Strong understanding of accounting principles, accounts receivable, and financial controls.
• End-to-end knowledge of the Order-to-Cash process.
• Hands-on experience in collections, billing, cash application, customer reconciliation, and dispute management.
• Working knowledge of SAP FI and SAP SD.
• Advanced Microsoft Excel skills; exposure to Power BI or similar reporting tools is preferred.
• Ability to interpret aging reports, account statements, reconciliations, operational dashboards, and management reports.