Order To Cash Operations Specialist

Skill required: Order to Cash - Collections Processing

Designation: Order to Cash Operations Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.
Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection Dispute",Billing, "Deduction")
Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).

What are we looking for Functional Skills

Strong knowledge of OTC / Credit Collections processes
SLA/KPI management and performance analytics
Dispute management and stakeholder coordination
Process standardisation and continuous improvement

Leadership Behavioural Skills

Strong people leadership and coaching skills
Effective stakeholder and client communication
Structured problem-solving and decision-making
Risk and control mindset

Digital Analytics

Exposure to collections analytics, dashboards, automation initiatives
Ability to interpret data and drive actions

Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

May create new solutions, leveraging and, where needed, adapting existing methods and procedures

The person would require understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor

May interact with peers and/or management levels at a client and/or within Accenture

Guidance would be provided when determining methods and procedures on new assignments

Decisions made by you will often impact the team in which they reside

Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts


Qualification Any Graduation