Order To Cash Operations Specialist

Skill required: Order to Cash - Cash Application Process

Designation: Order to Cash Operations Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

We are seeking an experienced and results-oriented Cash Application Team Lead to lead a team responsible for the accurate and timely application of customer payments, bank reconciliations, and cash management activities.

The role requires strong people leadership, operational excellence, stakeholder management, and continuous improvement capabilities to ensure achievement of service levels, quality targets, and compliance requirements.

The role requires strong people leadership, operational excellence, stakeholder management, and continuous improvement capabilities to ensure achievement of service levels, quality targets, and compliance requirements.

What are we looking for?

Eperience in Accounts Receivable, Cash Application, or Order-to-Cash operations.

Team handling or supervisory experience.

Hands-on experience with ERP systems such as SAP or SAP S, 4HANA.

Strong knowledge of Cash Application, Bank Reconciliation, Accounts Receivable, and O2C processes.

Advanced Excel and reporting skills.


Roles and Responsibilities:

Cash Application Operations

Oversee daily cash application activities, ensuring accurate and timely posting of customer payments.

Manage allocation of receipts received through ACH, wire transfers, lockbox, checks, and other payment methods.

Review and resolve unapplied, unidentified, and misapplied cash items within agreed SLAs.

Ensure completion of customer account reconciliations and timely clearance of open items.

Monitor bank reconciliations, clearing accounts, write-offs, refunds, and on-account transactions.

Ensure adherence to internal controls, SOPs, and audit requirements.

Team Leadership & People Management

Lead, mentor, and develop a team of Cash Application Analysts.

Conduct regular coaching sessions, performance reviews, and career development discussions.

Monitor productivity, quality, and SLA performance of the team.

Manage workload distribution, capacity planning, and resource utilization.

Drive employee engagement and foster a culture of accountability and continuous improvement.

Stakeholder Management

Partner with Collections, Billing, Treasury, Customer Service, Credit, and Master Data teams to resolve payment-related issues.

Serve as the escalation point for complex cash application and reconciliation concerns.

Collaborate with customers and banking partners to obtain remittance details and resolve discrepancies.

Build and maintain effective relationships with internal and external stakeholders.

Reporting & Governance

Track and report KPIs such as cash application accuracy, unapplied cash aging, productivity, and SLA compliance.

Perform root-cause analysis on recurring issues and implement corrective actions.

Support month-end, quarter-end, and year-end closing activities.

Ensure compliance with SOX controls, audit requirements, and company policies.

Qualification
Any Graduation