Order to Cash Operations Specialist

Skill required: Order to Cash - Collections Processing

Designation: Order to Cash Operations Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

• The Collections Team Lead is responsible for overseeing the collections team, driving cash recovery performance, managing delinquent accounts, and ensuring effective execution of collection strategies.
• This role focuses on coaching team members, maintaining customer relationships, reducing overdue receivables, and achieving organizational cash flow objectives What are we looking for
• Strong knowledge of Accounts Receivable (AR), Order-to-Cash (O2C), and Credit & Collections processes.
• Excellent leadership, coaching, and people management skills.
• Strong negotiation and conflict-resolution abilities.
• Advanced analytical and reporting skills.
• Proficiency in Microsoft Excel, Power BI, SAP or SAP S,4 Hana
• Strong communication and stakeholder management skills.
• Ability to work in a fast-paced, target-driven environment. Roles and Responsibilities:
• Team Management & Leadership
• Lead, coach, and mentor a team of Collections Analysts, Specialists.
• Set individual and team performance goals aligned with business objectives.
• Conduct regular performance reviews, one-on-one meetings, and training sessions.
• Monitor workload distribution and ensure productivity targets are achieved.
• Support employee development through coaching and continuous feedback.
• Collections Operations
• Oversee daily collection activities and ensure timely follow-up on past-due accounts.
• Monitor aging reports and prioritize high-risk accounts for collection efforts.
• Review collection strategies and implement process improvements to maximize recovery rates.
• Approve payment arrangements and escalation decisions for complex accounts.
• Ensure compliance with company policies, contractual agreements, and regulatory requirements.
• Stakeholder Management
• Collaborate with Customers, Sales, Finance, Credit Risk, and Customer Service teams to resolve disputes and collection issues.
• Escalate critical collection risks and significant overdue balances to management.
• Maintain strong customer relationships while ensuring timely collections.
• Reporting & Analytics
• Analyze collection performance metrics and identify trends.
• Prepare and present weekly and monthly reports to management.
• Monitor KPIs such as DSO, CEI, overdue balances, and collection effectiveness.
• Drive root-cause analysis for recurring payment delays and disputes.
• Process Improvement
• Identify opportunities to improve collection processes and reduce aged receivables.
• Participate in automation, transformation, and continuous improvement initiatives.
• Ensure adherence to Service Level Agreements (SLAs) and operational controls.