Order To Cash Operations Senior Analyst

Skill required: Order to Cash - Collections Processing

Designation: Order to Cash Operations Senior Analyst

Qualifications:BCom

Years of Experience:5 to 8 years
Language - Ability:English(Domestic) - Proficient



What would you do
You will be aligned with our Finance Operations vertical and will be leading a team of collectors. You will be responsible to work on your own portfolio along with escalating accounts of your team to resolve the past due as well as unapplied payments and credits. Meeting the collections goals along with past due % and Ar Aging performance on a monthly basis. You will prepare reports, presentations and handle weekly/ biweekly and monthly BU governance call along with stakeholder management. RCA on escalations and not meeting SLA s. Prepare reports.Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection Dispute",Billing, "Deduction")Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).

What are we looking for
In this role you are required to manage a team and do analysis and solving of moderately complex problemsMay create new solutions, leveraging and, where needed, adapting existing methods and proceduresThe person would require understanding of the strategic direction set by senior management as it relates to team goalsPrimary upward interaction is with direct supervisorMay interact with peers and/or management levels at a client and/or within AccentureGuidance would be provided when determining methods and procedures on new assignmentsDecisions made by you will often impact the team in which they resideIndividual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shiftsResolve disputes and work a portfolioensure monthly collections goals are met for self and teampast due % is reduced monthly for self and teamprocess improvement is driven to increase efficiency for self and team

Roles Responsibilities:

In this role you are required to do analysis and solving of increasingly complex problemsYour day to day interactions are with peers within AccentureYou are likely to have some interaction with clients and/or Accenture managementYou will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignmentsDecisions that are made by you impact your own work and may impact the work of othersIn this role you would be an individual contributor Please note that this role may require you to work in rotational shiftsWeekly 1:1 with clients to discuss accounts and provide an updatehold conference calls with internal departments to resolve disputeswork on unapplied cash to resolve themWork on unapplied credits to resolve themMeet your monthly collection targets that are assigned for selfconduct escalation meeting with sales, bu, and billing to discuss and resolve accounts
QualificationBCom