Order To Cash Operations Senior Analyst-Voice

Skill required: Order to Cash - Accounts Receivable Ledger Maintenance


Designation: Order to Cash Operations Senior Analyst


Qualifications:Any Graduation


Years of Experience:5 to 8 years

Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.


What would you do The Team Lead Order to Cash is responsible for independently executing assigned O2C processes including Billing, Accounts Receivable, Cash Applications, and Reconciliations. The role requires strong process knowledge, adherence to controls, timely delivery against SLAs, and effective coordination with internal stakeholders


What are we looking for Qualifications: Bachelor - degree with Finance specializationYears of Experience :5 to 8 years


Roles and Responsibilities:

Key ResponsibilitiesOrder to Cash Operations

Must act as an subject matter expert for the team, should be able to handle team and client queries

Team handling experience on paper

Good understanding of SLAs & KPIs

Execute end-to-end O2C transactions in line with documented SOPs and client requirements.

Demonstrate good understanding of interdependencies between Billing, AR, Cash Application, and Reconciliations.

Handle routine issues independently and escalate complex exceptions appropriately.Billing

Create and process accurate customer invoices as per contract terms, SLAs, and pricing structures.

Perform billing validations to ensure correctness of quantities, rates, taxes, and customer details.

Identify, analyze, and resolve billing discrepancies in coordination with upstream teams.Accounts Receivable (AR)

Maintain customer accounts and perform AR postings including invoices, adjustments, credit/debit notes.

Monitor aging reports, open items, and account balances.

Support initiatives to improve cash flow and AR hygiene by resolving aged items.Cash Applications

Apply customer payments accurately using remittance advice and bank statements.

Process payments received through lockbox, wire transfer, ACH, and electronic platforms.

Analyze and resolve unapplied, unidentified, short, and overpayments within agreed timelines.Reconciliations

Perform bank, cash, and AR reconciliations with minimal supervision.

Investigate variances and ensure timely clearance of reconciling items.

Support month-end close activities and balance validations.Key Skills & CompetenciesFunctional & Technical Skills

Strong working knowledge of Order to Cash (O2C) processes

Hands-on experience in: oBilling & InvoicingoAccounts Receivable (AR)oCash ApplicationsoReconciliations

Experience with SAP ERP systems

Proficient in MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, aging analysis)Behavioral & Professional Skills

Strong attention to detail and analytical skills

Ability to work independently with limited supervision

Effective communication with internal teams and clients

Time management and SLA-driven mindset

Willingness to support 247 rotational shift operations as required

Complete Work from office


Qualification Any Graduation