Order To Cash Operations New Associate

Skill required: Order to Cash - Collections Processing

Designation: Order to Cash Operations New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

A Collections Analyst is responsible for managing customer accounts, reducing outstanding receivables, ensuring timely payment collection, and minimizing financial risk. The role involves analyzing customer payment behavior, resolving billing disputes, coordinating with stakeholders, and maintaining healthy cash flow for the organization.

What are we looking for?

Strong knowledge of Accounts Receivable (AR) and Order-to-Cash (O2C) processes.

Excellent communication and negotiation skills.

Analytical and problem-solving abilities.

Ability to work with large datasets and financial reports.

Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP,XLOOKUP, Power Query).

Experience with ERP systems such as SAP or SAP S,4 Hana

Strong attention to detail and organizational skills.

Ability to manage multiple accounts and meet collection targets


Roles and Responsibilities:

Monitor and manage customer accounts to ensure timely collection of outstanding invoices.

Contact customers through Emails, and other communication channels regarding overdue payments.

Analyze aging reports and prioritize collection activities based on risk and overdue balances.

Investigate and resolve invoice, payment, and billing disputes in collaboration with customers and internal teams.

Negotiate payment plans and settlement agreements when necessary.

Maintain accurate records of collection activities and customer interactions.

Prepare daily, weekly, and monthly collection performance reports.

Identify high-risk accounts and escalate issues appropriately.

Collaborate with Sales, Customer Service, Finance, and Credit teams to resolve collection challenges.

Ensure compliance with company policies and applicable financial regulations.

Support month-end closing activities related to Accounts Receivable.

Qualification
Any Graduation