Order To Cash Operations Manager

Skill required: Order to Cash - Billing and Revenue Management

Designation: Order to Cash Operations Manager

Qualifications:CA Inter

Years of Experience:14 to 18 years

What would you do? You will be aligned with our Finance Operations vertical and will be responsible for Contract Management & Billing is accountable for end-to-end contract-tocash governance, ensuring that contract terms are correctly interpreted, operationalized, and billed, and that revenue is protected through strong controls, accurate billing execution, and disciplined stakeholder management.
Contract Governance & Commercial Assurance Ensure contracts, amendments, and renewals are translated into executable billing requirements. Maintain governance for pricing rules, discounting, rate cards, tiering, minimum commits, usage rules, penalties, credits, pass-throughs, and tax clauses. Own billing delivery with SLA adherence??monthly/quarterly cycles, ad-hoc invoicing, adjustments, credit/debit notes. Ensure invoice accuracy, completeness, and compliance with contract and accounting requirements. Reduce billing defects, rework, and disputes via root-cause fixes and preventive controls. Revenue Protection & Controls Identify and mitigate revenue leakage: missed billing, incorrect rates, underbilled usage, unbilled services, incorrect credits. Implement strong controls, maker-checker workflows, and audit trails. Lead internal/external audits.
Client & Business Partner Management Act as escalation point for client disputes and high-impact billing issues. Align with Sales/Account teams on contract interpretation and commercial exceptions. Communicate billing health, risks, and recovery plans to leadership and clients.

What are we looking for? Functional / Domain Contract-to-Cash (C2C), Billing Ops, Contract governance, Pricing models Revenue assurance / leakage management Dispute management and client escalation handling Internal controls / audit readiness (SOX knowledge preferred) Reconciliation and period-close support Leadership & Behavioral Executive stakeholder management & influence without authority Strong judgment and risk-based decision making Structured problem-solving and root cause analysis Ownership mindset, attention to detail, and accountability culture Systems (examples ?? tailor to your environment) ERP: SAP / Oracle / Dynamics Billing platforms: Zuora / Amdocs / Aria / custom billing engines CRM: Salesforce Reporting: Power Bl / Tableau / Advanced Excel Workflow: ServiceNow/Jira (optional) Experience & Education (Typical) 14-18+ years in billing operations / contract management / revenue operations / finance ops 5+ years leading large teams and cross-functional programs MBA/CA(not mandatory depending on org)

Functional / Domain Contract-to-Cash (C2C), Billing Ops, Contract governance, Pricing models Revenue assurance / leakage management Dispute management and client escalation handling Internal controls / audit readiness (SOX knowledge preferred) Reconciliation and period-close support

Systems (examples ?? tailor to your environment) ERP: SAP / Oracle / Dynamics Billing platforms: Zuora / Amdocs / Aria / custom billing engines CRM: Salesforce Reporting: Power Bl / Tableau / Advanced Excel Workflow: ServiceNow/Jira (optional)

Roles and Responsibilities: Contract Management Responsibilities Review new deals, SOWS, MSAs, amendments for billing impact. Translate legal/commercial language into billing rules and operational requirements. B. Billina Responsibilities Billina Setup & Configuration Governance Ensure correct customer setup. Accuracy Own invoice generation, validation, approvals, and dispatch. Ensure correct application of taxes, FX, minimums, proration, and contractual credits.
Adjustments & Credits Approve credit notes, rebills, and corrections with full audit trail and justification. Ensure compliance with delegation of authority (DoA). Dispute / Query Management Define workflow for billing disputes: triage, investigation, resolution, root cause elimination. Monitor dispute aging, prevent recurrence, and improve first-time-right billing. Period Close Support Partner with Finance for accruals, revenue true-ups, and billing-to-revenue reconciliations. Provide billing evidence and reports for month-end/quarter-end close. C. Controls, Compliance & Audit Responsibilities SOX / Internal Controls Maintain controls around billing approvals, master data, rate changes, and revenue recognition inputs. Audit Readiness Ensure traceability from contract pricing ?? invoice ?? GL posting (where applicable). Lead audit walkthroughs, sampling support, evidence collection, and remediation actions. Risk Management Identify operational and commercial risks (e.g., non-standard pricing, manual billing dependency). Build mitigation plans and governance to reduce dependency on individuals/manual steps. D. Operational Excellence & Transformation Process Standardization Define SOPs, playbooks, and standard templates for contract interpretation and billing checks. Metrics & Performance Management Own KPI dashboard: Billing accuracy % / First-Time-Right, Dispute rate and dispute aging, On-time billing 96, Revenue leakage recovery, Credit note rate, Cycle time from usage, close to invoice. Automation & Systems Enhancement Drive automation (billing validations, exception rules, workflow approvals). Partner with IT/Product teams for system fixes and improvements. Continuous Improvement Run root cause analysis on top billing defects. Implement preventive controls and reduce "firefighting." E. People Leadership Lead managers/team leads across contract operations and billing execution. Ensure training, cross-skilling, and backup coverage for critical process.

Qualification CA Inter