Order to Cash Operations Associate

Skill required: Order to Cash - Cash Application Process

Designation: Order to Cash Operations Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

• The Cash Application Analyst is responsible for ensuring the timely and accurate application of customer payments, reconciliation of customer accounts, and resolution of unapplied cash items. The role requires collaboration with Collections, Billing, Credit, Treasury, and Customer Service teams to support effective cash flow management and maintain customer account integrity.
• The analyst will play a key role in achieving cash application accuracy, reducing unapplied cash, and supporting continuous process improvements within the Order-to-Cash (O2C) cycle What are we looking for
• Experience in Cash Application, Accounts Receivable, Order-to-Cash, or Finance Operations.
• Experience working with ERP systems such as SAP or SAP S,4HANA
• Proficiency in Microsoft Excel and reporting tools. Roles and Responsibilities:
• Cash Application & Reconciliation
• Process and apply customer payments accurately and within agreed turnaround times.
• Post various payment types, including wire transfers, ACH, lockbox receipts, checks, and electronic payments.
• Review remittance advice and match payments against open invoices.
• Investigate and resolve unapplied, unidentified, and misapplied cash items.
• Perform customer account reconciliations and ensure balances are accurately maintained.
• Support month-end closing activities related to accounts receivable and cash application.
• Customer & Stakeholder Management
• Collaborate with customers to obtain remittance details and clarify payment allocations.
• Work closely with Collections, Billing, Customer Service, Credit, and Treasury teams to resolve payment discrepancies.
• Maintain effective communication with internal and external stakeholders regarding cash application issues.
• Escalate unresolved payment allocation issues in a timely manner.
• Operational Excellence
• Monitor cash application queues and ensure compliance with service level agreements (SLAs).
• Support root-cause analysis for recurring payment and remittance issues.
• Assist in identifying process improvement opportunities to increase straight-through processing and reduce manual effort.
• Maintain accurate documentation of cash application activities and resolutions.
• Compliance & Controls
• Adhere to company policies, internal controls, and audit requirements.
• Ensure all transactions are processed in compliance with financial and accounting standards.
• Support internal and external audit requests related to cash application activities.