Order To Cash Operations Associate

Skill required: Order to Cash - Service Desk

Designation: Order to Cash Operations Associate

Qualifications: BCom

Years of Experience: 1 to 3 years

What would you do
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.
Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection Dispute",Billing, "Deduction")
A primary IT function within the discipline of IT service management (ITSM). It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service, while Customer refers to the entity that is paying for service.

What are we looking for
Education- BCOM/MCOM or Commerce / Finance graduate
ERP / any certification required- SAP / SD / SAP S/4HANA, Salesforce, ServiceNow
Commerce graduate with 1+ years of experience in Accounts Receivable / Order to Cash process
Knowledge of customer billing, invoice distribution, A/R ledger maintenance and cash application
Knowledge of collections, dispute management, customer master data and customer account reconciliations
Query handling, ageing analysis and reporting skills
Good Excel skills and effective communication
Positive attitude and readiness to learn

Strong Accounts Receivable / OTC process knowledge
ERP exposure: SAP / SD / SAP S/4HANA
Salesforce / ServiceNow exposure
Month-end close and reporting exposure

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

Qualification BCom