Order To Cash Operations Associate

Skill required: Order to Cash - Collections Processing


Designation: Order to Cash Operations Associate


Qualifications:BCom


Years of Experience:1 to 3 years


What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.
Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection Dispute",Billing, "Deduction")
Responsibile for dispute management
processing dispute tickets
taking client calls


What are we looking for

Ability to establish strong client relationship

Ability to handle disputes

Ability to manage multiple stakeholders

Ability to meet deadlines

Adaptable and flexible

Dispute management

Client handling skills


Roles and Responsibilities:

Business Operation Management

Deductions Management

Customer Service Management

Credit Management Assessment

Priority Skill
Collections Processing

Customer Service: Protect client relationships while recovering funds.

Problem Solving: Handle routine and complex account issues.

Process Management: Apply knowledge of Order-to-Cash (OTC) cycles, cash application, and dunning processes.

Communication: Strong verbal and written skills for internal and external interactions.
Manages overdue accounts by contacting clients via calls, emails, and chats to resolve payment issues, negotiate payment plans, and prevent bad debt, focusing on maintaining client relationships while meeting collection targets and SLAs, involving coordination with internal teams like Billing and Credit, and handling administrative tasks like statement preparation.


Qualification BCom