Order To Cash Operations Associate

Skill required: Order to Cash - Order Management

Designation: Order to Cash Operations Associate

Qualifications:BCom/Master of Business Administration/B.B.M

Years of Experience:1 to 3 years

What would you do?
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.
Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.

Receive and deposit customer payments, apply cash remittances and credits/ adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger

What are we looking for?
Understanding of the Invoice-to-Cash (I2C) cycle - invoice generation, delivery, collections, cash application, and reconciliation
Ability to maintain and update customer master data including billing addresses, payment terms, and contact details
Basic knowledge of credit card billing processes and PCI compliance requirements for handling cardholder data
Familiarity with dispute and deduction logging - capturing reason codes, supporting documentation, and routing to relevant teams
Exposure to collections workflows including dunning letters, customer statements, and payment reminder sequences
Awareness of bad debt identification and the escalation process for write-off recommendations

Microsoft Office Suite, Sales Order Processing, Billing Processing, Invoice Processing, Invoice Processing Operations, Accounts Receivable Ledge Maintenance, Cash Application, Cash Application Processing, Collections Processing, Credit management & Assessment, Billing and Revenue Management, Key Performance Indicators (KPI), Performance Measurement Analysis and Improvement, People Management, Workforce Management (WFM), Presentation Delivery, Accounts Receivable (AR)
Order to Cash (OTC), Accounts Receivable (AR), Microsoft Excel
Written and Verbal Communication, Agility for quick learning, Ability to perform under pressure

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

Qualification BCom,Master of Business Administration,B.B.M