Order To Cash Operations Associate

Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Associate
Qualifications:BCom
Years of Experience:1 to 3 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Apart from this you will be responsible for:-1) Handling disputes ticket2) working E2E to resolve as per customer expectation3) Raising credits where ever applicable4) Doing follow as per escalation matrix5) if required need to call customer to seek further follow up to close the tickets.Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection Dispute",Billing, "Deduction")Apart from this you will be responsible for:-1) Handling disputes ticket2) working E2E to resolve as per customer expectation3) Raising credits where ever applicable4) Doing follow as per escalation matrix5) if required need to call customer to seek further follow up to close the tickets.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). Apart from this you will be responsible for:-1) Handling disputes ticket2) working E2E to resolve as per customer expectation3) Raising credits where ever applicable4) Doing follow as per escalation matrix5) if required need to call customer to seek further follow up to close the tickets.
What are we looking for Customer CommunicationsCustomer InsightsCustomer SatisfactionCustomer ServiceAbility to perform under pressureDetail orientationProblem-solving skillsAbility to work well in a teamAbility to handle disputesApart from this you will be responsible for:-1) Handling disputes ticket2) working E2E to resolve as per customer expectation3) Raising credits where ever applicable4) Doing follow as per escalation matrix5) if required need to call customer to seek further follow up to close the tickets.Analytical ThinkingApart from this you will be responsible for:-1) Handling disputes ticket2) working E2E to resolve as per customer expectation3) Raising credits where ever applicable4) Doing follow as per escalation matrix5) if required need to call customer to seek further follow up to close the tickets.
Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelinesYour expected interactions are within your own team and direct supervisorYou will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignmentsThe decisions that you make would impact your own workYou will be an individual contributor as a part of a team, with a predetermined, focused scope of workPlease note that this role may require you to work in rotational shiftsApart from this you will be responsible for:-1) Handling disputes ticket2) working E2E to resolve as per customer expectation3) Raising credits where ever applicable4) Doing follow as per escalation matrix5) if required need to call customer to seek further follow up to close the tickets.


Qualification
BCom