Order To Cash Operations Associate

Skill required: Order to Cash - Order Management

Designation: Order to Cash Operations Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years



What would you do
To validate and approve OTC deductions by analyzing discrepancies in pricing, commissions, fees, or trade terms, ensuring all adjustments follow policy, control standards, and audit requirements. The role contributes to strong financial governance by identifying systemic issues and implementing preventative process improvementsOrder to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection Dispute",Billing, "Deduction")Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management.

What are we looking for

Educational
QualificationsBusiness or Finance GraduatesMinimum of 3-5 yearsexperienceWritten and spoken ability to communicate in English for interaction Attention to details Must be a good team player Excellent customer serviceResponsibility and accuracy in the completion of received tasks Flexibility, especially in the period of month quarter year end closing Excellent interpersonal and communication skillsExcellent working knowledge of MS Office and proficiency in SAP/Oracle Moderate to no travel depending on project involvement.Open for flexible shifts ( Day and night )Overtime and On-Call may be required.Client holidays are observed

Roles Responsibilities:

Receive, log, and investigate customer Deductions related to invoices, pricing, delivery, product issues, or payment terms.Analyze root causes of Deductions and collaborate with internal teams (Sales, Billing, Logistics, AR) to drive resolution.Ensure timely and accurate resolution of Deductions to prevent delays in payment or customer dissatisfaction.Work closely with the Accounts Receivable team to align Deduction resolution with cash application and collections.Help reduce DSO (Days Sales Outstanding) by minimizing invoice Deductions and clearing backlogs quickly.Escalate unresolved or high-impact issues to management with documented evidence and suggested actions.Maintain accurate records of all Deductions, communications, and resolutions in the system (e.g., SAP, Oracle, Salesforce).Ensure adherence to internal controls, company policy, and any customer-specific SLA or compliance requirements.Assist in audits by providing necessary documentation related to Deductions and resolutions.Prepare regular reports on Deduction volumes, aging, resolution times, and root cause trends.Contribute to monthly O2C KPIs and dashboards.
QualificationAny Graduation