Order To Cash Operations Associate

 About The Role  



Skill required: Order to Cash - Collections Processing



Designation: Order to Cash Operations Associate



Qualifications:BCom



Years of Experience:1 to 3 years

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com



What would you do?
To be responsible for the knowledge transfer in the areas of Systems, applications and activities that follow Manage and Process Open Deduction. Responsible for documentation and changes thereof. Ensure that the necessary guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes.Play a key role in the team, being the link between the team and TL and ensure that adequate process knowledge is developed and be the first point of contact for all members. Act as a back for the TL.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).



What are we looking for?
1- 3 years of experience in Customer Service and Support

Bachelor’s / Master’s degree in Commerce, Finance, Accounting.

Flexible to work in shifts

Knowledge of SAP, Oracle and High radius is an added advantage

Excellent communication skills, verbal and written

Strong interpersonal and problem-solving abilities.

Customer-oriented mindset with empathy and patience.

Proficiency in MS Office (Excel, Outlook, Word) and CRM platforms.

Ability to multitask and manage time efficiently.

Analytical thinking and attention to detail.Manage and process open deductions:

Primary responsibility is to perform coding on deduction created on system

Action and validate on Trade and Non-trade deduction as per exceptions and guidelines

Generate Aged Trial Balance report from system and work on new deduction

Follow up on Invalid deduction

Keep track and comments each deduction line open on customer and escalate on time, if needed

Should know the importance of documentations in place and compliance towards it.

Escalate complex issues to the appropriate team and follow up until resolution.

Maintain service level agreements (SLAs) and key performance indicators (KPIs) such as response time and customer satisfaction.

Identify recurring issues and provide inputs for process improvement.

Ensure adherence to company policies, data privacy, and compliance standards.

Contribute to team meetings and training sessions for knowledge sharing




Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

 Qualification BCom