Order To Cash Operations Associate-Voice

Skill required: Order to Cash - Collections Processing


Designation: Order to Cash Operations Associate


Qualifications:Any Graduation


Years of Experience:1 to 3 years


What would you do Execute process Order to Cash in Collection with a focus on efficiency, first-time quality and overall continuous process improvement.


What are we looking for

Graduate of finance-related or business course; Accounting graduate an advantage

At least 6 months related working experience in B2B collection process or equivalent fields;

Experience in any of skills below is preferred but not required.
Sales, Billing, Cash Application, Manage Contracts, Credit Management, Collections, Reconciliations, respond to queries (voice and query capability)

Experience in any accounting ERP (Oracle, SAP, etc.)

Able to communicate well in English for verbal and written forms.

Analytical and fact-based decision-maker

Ability to quickly identify issues and risks and provide recommendations.

Experience in team interactions and facilitation

SSC, BPO experience an advantage but not required;

Able to perform analysis of data and tasks of medium to high complexity.

Moderate to no travel depending on project involvement.

Work hours at night.

Overtime and On-Call may be required.

Client holidays are observed instead of Philippine or local holidays.


Roles and Responsibilities:

Manages and execute Order to Cash Collection process.

Support to maintain and improve service performance metrics reports including, but not limited to, collection AR to customers and maintain acceptable level of overdue invoices

Provide status of work in process, customers portfolio, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions.

Provide quality, cost effective service while looking at ways to contribute to process improvement in collections.

Ownership over the accounts receivable subledger and supporting with month-end close.

May provide ad-hoc analyses and summaries of information as requested

Provide resolutions/assistance for email and voice channels.


Qualification Any Graduation