Order To Cash Operations Assoc Manager

Skill required: Order to Cash - Order Management

Designation: Order to Cash Operations Assoc Manager

Qualifications:BCom/Master of Business Administration/B.B.M

Years of Experience:10 to 14 years

What would you do?
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.
Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.

Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).

What are we looking for?
Education: Bcom, Bachelor of Business Management, MBA

Understanding of the Invoice-to-Cash (I2C) cycle - invoice generation, delivery, collections, cash application, and reconciliation

Ability to maintain and update customer master data including billing addresses, payment terms, and contact details

Basic knowledge of credit card billing processes and PCI compliance requirements for handling cardholder data

Familiarity with dispute and deduction logging - capturing reason codes, supporting documentation, and routing to relevant teams

Exposure to collections workflows including dunning letters, customer statements, and payment reminder sequences

Awareness of bad debt identification and the escalation process for write-off recommendations

Ability to match and apply incoming cash receipts accurately against open invoices in Oracle/ERP systems

Perform basic AR aging analysis to identify overdue accounts and flag for collections follow-up

Reconcile customer account statements and identify short payments, unapplied cash, or duplicate entries
Support month-end close by clearing open items and providing AR balance data to the finance team

Coordinate with customers, sales, and internal teams to follow up on outstanding invoices and resolve basic payment queries

Communicate professionally with customers regarding overdue balances, account statements, and remittance details

Support team leads and managers by escalating unresolved issues in a timely manner

Working knowledge of Oracle AR module or equivalent ERP (SAP FSCM, Microsoft Dynamics) for invoice processing and cash application

Proven experience of leading mid size teams

Experience with Airline business will bring added advantage

Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures

The person requires understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor or team leads

Generally interacts with peers and/or management levels at a client and/or within Accenture

The person should require minimal guidance when determining methods and procedures on new assignments

Decisions often impact the team in which they reside and occasionally impact other teams

Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts

Qualification BCom,Master of Business Administration,B.B.M