Order To Cash Operations Assoc Manager

About The Role



Skill required: Order to Cash - Billing Processing



Designation: Order to Cash Operations Assoc Manager



Qualifications:BCom/CA Inter



Years of Experience:12 to 15 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.



What would you do
You will be aligned with our Finance Operations vertical and will be responsible for Contract Management Billing is accountable for end-to-end commercial governance from contract interpretation through accurate billing, revenue recognition support, dispute management, and compliance. This leader ensures the organization bills right, on time, every time, protects margin, reduces leakage, strengthens controls, and delivers a predictable customer experience across complex contract structures (fixed fee, TM, consumption/usage-based, milestones, hybrid). This role typically partners closely with Sales, Legal, Deal Desk, Finance/Controllership, Revenue Accounting, Delivery/Operations, Customer Success, and Collections.Zero/near-zero billing defects and improved "first-time-right" invoice accuracy Reduced billing cycle time (contract-to-invoice, invoice-to-cash handoffs) Controlled revenue leakage through strong contract governance change control Fewer disputes and faster resolution; improved customer satisfaction Strong audit readiness (SOX/internal controls), clean reconciliations, documented SOPs Better forecasting and transparency via dashboards, aging, and revenue/billing analytics High-performing team with clear accountability, skills, and succession planContract Governance Interpretation Own contract onboarding from signature to operational readiness:Validate commercial terms (pricing, billing frequency, milestones, indices, taxes, PO requirements, payment terms, acceptance criteria). Translate legal/contract language into billing rules and operational playbooks. Billing Operations (Invoice Accuracy Timeliness) 2) Lead day-to-day billing operations for all assigned portfolios:TM billing(timesheets/approvals), fixed fee billing, milestone/acceptance billing, usage-based billing. Ensure completeness of billable items:services, pass-throughs, taxes, credits, adjustments.



What are we looking for
Ability to manage business end to end including Revenue Assurance Financial Controls (SOX / Audit Readiness) Ensure billing aligns with finance policies and supports revenue recognition processes:Coordinate with Revenue Accounting on recognition triggers (acceptance, delivery evidence, milestones). Own reconciliations and controls:Contract vs billed vs revenue vs cash mapping; unbilled and deferred revenue reviews. Aging of unbilled, billing backlog, WIP where applicable. Maintain robust documentation for audits:SOPs, control evidence, sign-offs, and audit trails in systems (ERP/CRM). Deliverables:Control matrices, reconciliation packs, audit evidence repositories, compliance dashboards.Functional Strong knowledge of:Contract structures, pricing models, billing triggers, change orders/CRs Order-to-Cash cycle, invoice compliance, and dispute management Financial controls, audit evidence, and reconciliation discipline Leadership Executive communication, influencing, and negotiation High ownership, attention to detail, and risk-based decision making Ability to lead under tight timelines (month-end) and manage escalations Analytical / Systems Advanced Excel; dashboards and reporting mindset Experience with systems such as SAP/Oracle/NetSuite, Salesforce, ServiceNow, billing tools, customer portals Data-driven process improvement; automation orientation
Qualifications Experience (Typical) Bachelor s degree required (Finance, Accounting, Business preferred); MBA/CA 1218+ years experience in contract management, billing, 02C, revenue operations, or finance operations Experience managing large teams and complex client portfolios Exposure to SOX/internal controls and audit readiness preferred Key KPls / Performance Measures Invoice accuracy / First-pass yield (%) Billing timeliness (cycle time; on-time billing rate) Billing rework rate; credit note volume value




Roles and Responsibilities: 1) Contract Governance Interpretation Own contract onboarding from signature to operational readiness:Validate commercial terms (pricing, billing frequency, milestones, indices, taxes, PO requirements, payment terms, acceptance criteria). 2)Billing Operations (Invoice Accuracy Timeliness) Own billing controls to prevent defects:Maker-checker, invoice validations, exception handling, and invoice approvals.3) Revenue Assurance Financial Controls (SOX / Audit Readiness) Ensure billing aligns with finance policies and supports revenue recognition processes:Coordinate with Revenue Accounting on recognition triggers (acceptance, delivery evidence, milestones). 3) Own reconciliations and controls:Contract vs billed vs revenue vs cash mapping; unbilled and deferred revenue reviews. Aging of unbilled, billing backlog, WIP where applicable. 4) Maintain robust documentation for audits:SOPs, control evidence, sign-offs, and audit trails in systems (ERP/CRM). 5) Process Excellence, Automation Transformation Identify and lead continuous improvement initiatives:Standardize contract intake, billing playbooks, and exception handling. Reduce manual work through automation (RPA, workflow tools, validation rules).
QualificationBCom,CA Inter