Order To Cash Operations Assoc Manager-Voice

Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Assoc Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do The role of the Collector is to ensure the prompt collection of payments within the stipulated payment terms, with the aim of optimizing Accounts Receivable (A/R) and enhancing the percentage of current AR, while minimizing write-offs. This role involves regular interaction with the clients Sales/Operations Organization, along with other internal departments. Additionally, the Collector will maintain external communication with the assigned client portfolio.
What are we looking for Educational Qualifications: Business or Finance GraduatesMinimum of 3-5 years experienceWritten and spoken ability to communicate in English for Accenture interaction Attention to details Must be a good team player Excellent customer serviceResponsibility and accuracy in the completion of received tasks Flexibility, especially in the period of month quarter year end closing Excellent interpersonal and communication skillsTime management and organization skills Ability to work in a multicultural and diverse environmentA natural ability to adapt to changeExcellent working knowledge of MS Office Demonstrates the ability to work as part of a teamModerate to no travel depending on project involvement.Open for flexible shifts (Day and night)Overtime and On-Call may be required.Client holidays are observeds.
Roles and Responsibilities: Ensure effective and timely communication, provide clear messaging and proactive issue resolution related to collection issues/ discrepanciesFollow and execute activities assigned by the Collections Team Lead.Responsible for calling, emailing, making payment arrangements with customersPreparing and reviewing AR Adjustments, statements of accounts receivable, reminder lettersEnsure the completeness and accuracy of invoices in the AR system.Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies, and short payments Work closely with key teams such as Credit and Sales in mitigating collection riskCollaborate with various internal business functions such as Billing, Credit Team, Cash Application teams, and external customers to resolve receivable issues and to achieve common goals and objectivesProvide administration work related to collections, such as preparing adjustment vouchers, statements, and letters Responsible in responding all internal external emails within agreed TATEscalate unresolved issues to management timely and follow through with issues until the final resolution


Qualification
Any Graduation