Order To Cash Operations Analyst

Skill required: Order to Cash - Credit Management & Assessment


Designation: Order to Cash Operations Analyst


Qualifications:Any Graduation


Years of Experience:3 to 5 years

Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.


What would you do Why this role is importantAs part of the Finance Central Support Team, you will perform critical accounting, payroll, reporting, reconciliation, and financial operations on behalf of Shoppers Drug Mart (SDM) stores. This team ensures accuracy, standardization, improved compliance, and operational efficiency across the SDM store networkSUMMARYThe Finance Central Support Team provides end-to-end financial processing support to SDM stores across four towers:Team members ensure that all financial processesfrom vendor payments and cash posting to payroll and period-end reportingare completed accurately, on time, and in alignment with corporate policies and regulatory requirements.


What are we looking for Ability to perform under pressure, Problem solving skills, written and verbal communication, Ability to handle disputes, Collaboration & interpersonal skills


Roles and Responsibilities:

DUTIES & RESPONSIBILITIESORDER TO CASH (OTC)Scope: Accounts Receivable, Cash Reconciliation, Store Receivables SupportCore Responsibilities

Input and reconcile customer charges and payments for Local AR and in LITES AR system for Quebec.

Process and reconcile AR subledger adjustments.

Review AR aging reports each period, conduct follow-ups on outstanding balances.

Complete Vendor Claim Reconciliations and submit to Central Office on schedule.

Set up AR and billing for store-to-store receivables.

Generate and distribute customer AR statements.

Maintain customer account profiles, ensuring data accuracy.

Reconcile daily cash register sales; investigate cash overages or shortages.

Ensure proper posting of daily deposits (cash and EFT) to the bank.Expanded OTC Responsibilities (AP/AR Optimization & Cross Functional Collaboration)

Review and process accounts payable transactions where OTC overlap occurs (e.g., refunds, chargebacks).

Collaborate with internal stakeholders including Accounting, Operations, and Treasury teams.

Support internal and external audit requests by preparing documentation and reconciliations.

Participate in productivity improvement initiatives related to receivables, deposit accuracy, and store cash workflows.

Assist with processing disbursements including cheques, (where OTC/AR intersects with AP). Record journal entries where required.OTC Profile What You Bring

Minimum 3 years of experience in accounting/AP/AR preferred.

Strong understanding of receivables and disbursements best practices.

Ability to analyze processes and propose efficiency improvements.

Strong English verbal and written communication skills.

Ability to work independently and collaboratively.

Strong time management and attention to detail.

SAP experience is an asset.

Ability to prioritize and manage multiple tasks in a fast-paced environment.


Qualification Any Graduation