Order To Cash Operations Analyst

Skill required: Order to Cash - Collections Processing

Designation: Order to Cash Operations Analyst

Qualifications:BCom/MCom/Any Graduation

Years of Experience:3 to 5 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection Dispute",Billing, "Deduction")Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).

What are we looking for
"Role SummaryThe resource will support end-to-end Credit Collections operations within the Order to Cash (OTC) function, including credit review, accounts receivable collections, dispute handling, and cash resolution activities.The role requires strong customer communication, analytical skills, and coordination across internal functions to ensure timely collections and effective credit risk management.
Key Responsibilities1. Collections ManagementPerform collections follow-ups based on ageing reports and overdue balancesInitiate dunning activities (emails/calls) to customers for payment recoveryTrack open receivables and ensure timely closure of overdue invoicesManage promise-to-pay commitments and follow-upsAttend monthly meetings with Customer2. Credit Review Risk ManagementPerform credit review of customer accounts based on defined guidelinesSupport credit hold / block release decisions for past due or risk accountsAnalyse customer payment behaviour and highlight potential credit risksAssist in credit limit monitoring and escalation3. Open Items Cash Application SupportReview open AR items and identify discrepancies or unapplied cashCoordinate with cash application team for invoice clearing and adjustme


Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts
QualificationBCom,MCom,Any Graduation