Order To Cash Operations Analyst

Skill required: Order to Cash - Order Management

Designation: Order to Cash Operations Analyst

Qualifications:BCom/Master of Business Administration/B.B.M

Years of Experience:3 to 5 years

What would you do?
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.
Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.

Receive and deposit customer payments, apply cash remittances and credits/ adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger.

What are we looking for?

Understanding of the Invoice-to-Cash (I2C) cycle - invoice generation, delivery, collections, cash application, and reconciliation

Ability to maintain and update customer master data including billing addresses, payment terms, and contact details

Basic knowledge of credit card billing processes and PCI compliance requirements for handling cardholder data

Familiarity with dispute and deduction logging - capturing reason codes, supporting documentation, and routing to relevant teams

Exposure to collections workflows including dunning letters, customer statements, and payment reminder sequences

Awareness of bad debt identification and the escalation process for write-off recommendations

Ability to match and apply incoming cash receipts accurately against open invoices in Oracle/ERP systems
Perform basic AR aging analysis to identify overdue accounts and flag for collections follow-up

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts

Qualification BCom,Master of Business Administration,B.B.M