Order To Cash Operations Analyst

Skill required: Order to Cash - Master Data Management (MDM)

Designation: Order to Cash Operations Analyst

Qualifications:Bachelor??s degree with Finance specialization

Years of Experience:3 to 5 years

What would you do? We are seeking a detail-oriented and process-driven professional with hands-on experience in Customer Master Data (CMD) management using SAP S/4HANA. The role is responsible for ensuring accurate creation, maintenance, and governance of customer master data, supporting seamless Order-to-Cash (O2C) operations, compliance, and data integrity across systems.

What are we looking for?

Bachelor??s degree in finance, Accounting, Business Administration, or related field.

Hands-on experience in Customer Master Data (CMD) / Master Data Management.

Strong expertise in SAP S/4HANA Business Partner (BP) framework.

Understanding of O2C processes (Order Management, Billing, AR, Collections).

Familiarity with data governance and compliance standards.

Strong attention to detail and data accuracy.

Excellent communication and stakeholder management skills.

Proficiency in MS Excel; experience with mass upload tools (LSMW/MDG/workflows) is a plus.

Roles and Responsibilities:

Customer Master Data Management

Create and maintain customer master records (Business Partner ?? BP) in SAP S/4HANA, ensuring completeness and accuracy.

Perform updates related to account groups, company code data, sales area data, and partner functions.

Maintain key attributes such as:
o Payment terms
o Dunning procedures
o Tax classifications
o Bank details
o Reconciliation accounts

Execute mass updates and data changes using appropriate SAP tools and workflows.
Data Validation & Quality Control

Validate incoming requests for completeness, accuracy, and compliance with defined standards.

Ensure adherence to data governance policies, naming conventions, and validation rules.

Perform periodic data quality checks and remediation activities.

Prevent duplicate records and maintain data consistency across systems.
Workflow & Request Management

Process CMD requests via workflow tools (e.g., service requests, ticketing systems, or forms).

Coordinate with requestors, approvers, and business teams for clarifications and approvals.

Manage end-to-end lifecycle of:
o New customer creation
o Block/unblock
o Extensions (sales/org/company code)
o Changes and deactivations

Ensure timely turnaround (SLA adherence) for all CMD requests.
Compliance & Audit

Maintain complete audit trails for all changes and approvals.

Ensure compliance with SOX controls and internal policies.

Support internal and external audits by providing documentation and evidence.

Qualification Bachelor??s degree with Finance specialization