Order To Cash Operations Analyst - Voice

Skill required: Order to Cash - Collections Processing

Designation: Order to Cash Operations Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data reports, whilst conducting analysis and reconciling transactions.

The Order to Cash Processing team provides services to clients and organizations by helping them in the areas of optimizing working capital, providing real time visibility and end to end management of revenue

The Enquiries and Dispute Management team focuses on the timely investigation and resolution of customer enquiries, billing disputes and deductions, including validation of deductions, root cause analysis, and issuance of approved credits and rebills. The team is responsible for logging and tracking cases as per client process (tool), coordinating with billing, cash application and collections to resolve disputes.

Manage OTC collection disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc.

Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).

What are we looking for?

Finance Processes

Ability to handle disputes

Ability to manage multiple stakeholders

Systems Knowledge (preferred)

Exposure to Yardi ERP

Industry Experience (preferred)

Experience in Real Estate Investment Trusts (REITs)

Roles and Responsibilities:

In this role, you are required to analyze and solve lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

You may have limited exposure with clients and or Accenture management

You will be given moderate level instructions on daily work tasks and detailed instructions on new assignments

You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders

You will be expected to constantly be on the lookout for ways to enhance value for your respective stakeholders clients

The decisions you make impact your work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts

QualificationAny Graduation