Order Success Specialist
Choice Logistics · Remote · remote · Posted 30d ago
Undisclosed1–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
The Order Success Specialist oversees the end-to-end order processing lifecycle, ensuring accuracy, timeliness, and proactive communication. This role involves direct communication with Choice s clients and collaboration with internal teams to enhance client satisfaction and optimize operational efficiency. The ideal candidate brings an entrepreneurial mindset, strong problem-solving skills, and exceptional communication abilities. They are dynamic, adaptable, and eager to learn and grow within the business.
- Process and manage the full order life cycle for clients ensuring accuracy and timeliness
- Provide world-class service and communication to Choice Logistic clients
- Address custom inquiries and concerns related to orders and shipments
- Identify and contribute to customer service process improvements that enhance operational efficiency and elevate customer satisfaction
- Manage both Client and Internal Operations expectations when gathering and delivering feedback
- Maintain and update the order management system, ensuring data integrity
- Monitor trends and make data-based decisions for large sets of client orders
- Work independently while being a team player in supportive office environment.
- Solving problems with a positive attitude and a solutions-focused mindset
- Bachelor s degree required
- 1-2 years of customer service or account management experience
- Excellent verbal and written communication skills in English with the ability to build strong relationships and communicate professionally
- A demonstrated problem solver & solutions developer
- Proficiency with MS applications, Excel, PowerPoint, Word and SharePoint
- Proficiency with Order Management system
- High attention to detail and ability to manage multiple tasks simultaneously
- Ability to multitask and work under tight deadlines with a predefined set of expectations and parameters
- Ability to work a flexible schedule, including non-traditional hours, to support business operations
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace where all employees and applicants are treated with respect and dignity. Employment decisions are made based on qualifications, merit, and business needs. We provide equal employment opportunities to all applicants and employees without regard to any characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants with disabilities throughout the recruitment and hiring process.
- Bachelor s degree required
- 1-2 years of customer service or account management experience
- Excellent verbal and written communication skills in English with the ability to build strong relationships and communicate professionally
- A demonstrated problem solver & solutions developer
- Proficiency with MS applications, Excel, PowerPoint, Word and SharePoint
- Proficiency with Order Management system
- High attention to detail and ability to manage multiple tasks simultaneously
- Ability to multitask and work under tight deadlines with a predefined set of expectations and parameters
- Ability to work a flexible schedule, including non-traditional hours, to support business operations
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace where all employees and applicants are treated with respect and dignity. Employment decisions are made based on qualifications, merit, and business needs. We provide equal employment opportunities to all applicants and employees without regard to any characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants with disabilities throughout the recruitment and hiring process.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Servicedata integrityOrder Management SystemPowerpointmanagementoperationsBusiness OperationsOrder Processingaccount managementRecruitment