Order Processing Specialist

Role & responsibilities

• Review and enter quotes and sales orders in accordance with internal policies and customer requirements.
• Ensure high volume of orders are processed accurately and timely.
• Communicate clearly and effectively with regional offices to confirm order details, resolve discrepancies, and provide order status updates.
• Identify and escalate issues or delays that may impact customer satisfaction.
• Collaborate with Sales, Operations, and Logistics teams to ensure seamless order fulfillment.
• Maintain data accuracy in SAP and Microsoft Dynamics CRM systems.
• Accurately records new contacts and updates existing contact information in SAP and Microsoft Dynamics CRM.
• Provides support to Account Managers and Account Representatives by assisting with return requests and order backlog review.
• Tracks and pulls data for the Account Managers and Account Representatives from SAP to ensure proactive communication with customers.

Preferred candidate profile

Perks and benefits