Order Processing Executive

JOB DESCRIPTION
ORDER PROCESSING EXECUTIVE
Experience Required: 23 Years in Order Processing / IT Hardware Industry
Location: Bangalore
Job Type: Full-time
An order processing executive manages incoming customer purchases from entry to final
shipment.
Key Responsibilities
Order Entry and Verification: Receive and input purchase details, prices, and customer
information accurately into the company's software.
Inventory Coordination: Check stock levels to confirm product availability before fulfilling
requests.
Shipping and Logistics: Work with the warehouse team to ensure goods are picked, packed,
and labeled correctly for on-time delivery.
Customer Support: Answer buyer questions regarding delivery times, tracking, and order
status.
Issue Resolution: Handle returns, order cancellations, and payment discrepancies quickly.
1.Receiving Inventory
Unload incoming goods from suppliers or manufacturers.
Inspect items for damage and verify quantities match the purchase order.
Log the items into the inventory management system.
2.Storing Inventory
Move goods to short- or long-term storage in the warehouse.
Organize products logicallyoften placing fast-moving items in easily accessible locations
Label products with barcodes or tags for fast tracking.
3.Processing Orders
Begin when a customer places an order online or in-store.
Verify payment confirmation and check real-time stock availability.
Generate a digital packing slip for the warehouse.
www.tecqnio.com

4. Picking
Workers or warehouse robots use the packing slip to locate items.
Retrieve the correct sizes, colors, and quantities from shelves.
Use barcode scanners to reduce human error.
5. Packing
Select appropriate boxes, mailers, and padding (like bubble wrap) to protect goods.
Keep package weight and size as low as possible to reduce shipping costs.
Seal the box and apply the shipping label.
6. Shipping
Hand off the packed boxes to a logistics carrier (like a postal service or freight line).
Provide tracking information to the customer.
Dispatch the shipment on a transport vehicle.
7. Processing Returns
Handle items sent back by customers due to size, defects, or preference.
Inspect returned goods to see if they can be restocked.
Issue refunds or exchanges and update inventory logs.
Our growing company is looking to fill the role of order processing. To join our growing team,
please review the list of responsibilities and qualifications.
Responsibilities for order processing
Detail oriented, capable of following complex procedures which require tracking of pending
items for timely follow-up, use of multiple systems, and an ability to troubleshoot one's own
problems and determine necessary course of action(s) to resolve
Finance and Accounting experience strongly desired
Colocation, interconnection, and telecommunications knowledge a plus
Performs special projects like launch execution where consolidation is required, , other duties
and tasks as directed
Manage the order book, ensuring it accurately reflects the orders outstanding
May utilize and/or operate material moving equipment, carts
Work overtime, weekends, and holiday, as work schedules require
Maintain major or key account files according to established procedures
Process all requests for return authorization labels and coordination with transportation for
pickup
Organize and oversee special projects, as required, which may or may not be order related
Qualifications for order processing
Validating, processing and monitoring of all sales orders
First point of contact, via telephone/ email
Helping with warehouse duties once a week
Ensuring proactive communication via Customer Associates resolving inquiries from internal
OTC teams
Monitor daily incoming sales orders and analyse and resolve order issues
Ensure proactive communication to customer via Customer Associate for order issues
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