Order Processing Executive

Role & responsibilities :

• Review and process customer orders accurately and on time
• Verify order details such as pricing, quantities, delivery dates, and payment terms
• Enter orders into the system and ensure data accuracy
• Coordinate with suppliers, sales team, freight forwarders, and accounts teams for smooth order fulfillment
• Track order status and ensure timely dispatch and delivery
• Communicate with customers regarding order confirmations, delays, or changes
• Handle order modifications, cancellations, and returns as per company policy
• Prepare and maintain order-related documents and reports
• Resolve order discrepancies and customer queries efficiently
• Maintain proper records and update databases regularly

Preferred candidate profile

• Good communication skills
• Good knowledge of the English language (written and verbal)
• Proficient in MS Office (Word, Excel, Outlook)
• Prior experience in order processing