Order Processing Executive/CRM/Sales Support

CRM Domestic Market

Job Purpose

We are looking for a proactive, detail-oriented and customer-focused CRM – Domestic Market to manage the complete order coordination and client servicing cycle for the domestic jewellery business.

The candidate will act as a key link between Clients, Sales, Merchandising, Factory and Internal Departments, ensuring accurate quotations, smooth order processing, timely production, effective follow-ups and excellent client experience from order confirmation to final delivery.

Key Responsibilities

Client Relationship & Client Success

• Manage day-to-day communication and coordination with domestic jewellery clients.
• Build strong relationships with existing clients and ensure a positive customer experience.
• Understand client requirements, specifications, timelines and priorities.
• Provide regular updates to clients regarding order status, production progress and dispatch.
• Proactively identify and resolve client concerns to ensure client satisfaction and repeat business.
• Maintain proper records of client communication, requirements, commitments and pending actions.

Order Processing & Coordination

• Receive and process customer orders accurately as per approved specifications.
• Verify product details, quantities, pricing, delivery timelines and other order requirements before processing.
• Coordinate with Sales, Merchandising, CAD, Manufacturing, Quality Control and Dispatch teams for smooth execution.
• Maintain accurate order trackers and order-related documentation.
• Ensure all confirmed orders are properly communicated to the relevant internal teams.

Pricing & Quotation

• Prepare and share quotations with clients based on approved pricing structures.
• Coordinate with Sales, Merchandising and relevant internal teams for product costing and pricing.
• Ensure quotations are accurate and commercially aligned before sharing with clients.
• Follow up on quotations and pending approvals/orders.
• Maintain records of quotations, revisions, negotiations and order conversions.

Factory & Production Follow-up

• Coordinate closely with the factory and production teams for timely execution of client orders.
• Follow up on CAD, sampling, production, finishing, quality checking and dispatch stages.
• Monitor production timelines and highlight potential delays proactively.
• Escalate production, quality or delivery issues to the concerned stakeholders.
• Ensure committed delivery timelines are followed and communicate any changes to clients in advance.

Order & Delivery Management

• Track orders from order confirmation to final dispatch/delivery.
• Coordinate with Quality Control to ensure products meet required quality standards.
• Follow up on pending orders, delayed orders and urgent client requirements.
• Coordinate with Dispatch/Logistics for timely shipment or delivery.
• Maintain updated records of dispatches, invoices and delivery status.

Reporting & MIS

• Prepare daily and weekly CRM/order status reports.
• Maintain MIS related to:
  
• Open and confirmed orders
• Pending quotations
• Production status
• Client-wise orders
• Pending deliveries
• Delayed orders
• Dispatch status
• Client issues and resolutions
• Ensure all trackers and ERP records are updated accurately and on time.

Key Skills Required

• Strong client coordination and relationship management skills.
• Excellent follow-up and communication skills.
• Good understanding of jewellery order processing and manufacturing workflow.
• Good knowledge of jewellery pricing and quotation preparation.
• Strong coordination skills with factory and internal departments.
• Excellent MS Excel skills and familiarity with ERP systems.
• Ability to manage multiple clients and orders simultaneously.
• Strong attention to detail and accuracy.
• Good problem-solving and escalation-management skills.
• Ability to work under deadlines and ensure timely order closure.

Experience Required

• 2–3 years of experience in CRM / Sales Coordination / Order Management / Production Coordination in the jewellery industry.
• Experience handling domestic jewellery clients will be preferred.
• Candidates with experience in B2B jewellery sales support, order processing or client servicing will be considered.

Preferred Qualifications

• Graduate in any discipline.
• Prior experience with jewellery manufacturers, wholesalers, retailers or jewellery export companies is preferred.
• Knowledge of jewellery manufacturing processes, pricing, costing, quality control and dispatch.
• Experience using ERP/GATI or similar jewellery business software (EMR , SYNERGIC ) will be an advantage.

If interested share your resume with [phone removed] OR [email removed]