Order Management

• Processing Sales Orders for companys sales divisions
• Developing documentation related to support.
• Planning inventory control.
• Arranging distribution products.
• Solving problems in cases of return of products.
• Places orders, processes return requests and enters credits.
• Handles customer inquiries in the areas of product information, ordering procedures, special order information and pricing, quote information, problems, returns, shipping.
• Communicate to customers on orders status, any delays or problems with their requests.
• Serve as liaison with third-party delivery service to coordinate deliveries and resolve problems.
• Provide information and assistance as needed to inventory and warehouse personnel to allow for expeditious processing of damaged and defective merchandise.
• Perform additional duties as required and or requested.

Desired Candidate Profile

• Bachelors / Master Degree with a minimum of 1-4years of experience in international process,specialization in the Order Management is preferred.
• Should be a fast learner.
• The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders.
• The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
• The candidate must have excellent interpersonal and communication (verbal written) skills with all levels of employees and management
• The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel,Word and Access (optional).
• This job may also require using various applications (Microsoft or others).
• Goal-oriented, motivated self-starter, with excellent organizational skills and Strong problem solving skills.
• Good follow up skills and Strong attention to detail.
• Ability to work effectively with other organizations and individuals at all levels with minimal supervisionand assumes accountability for issues until final resolution.
• Role: Back Office Operations
• Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Back Office

Education

UG: Any Graduate

PG: Any Postgraduate