Order Management

Experience: 4 years in Order/Contract Management

Qualifications: Graduate/Postgraduate

Order Management:

Responsibilities/ Skills:

• Order Management: Oversee the entire order management lifecycle, from order creation to fulfillment.

• Query Resolution: Experienced in analyzing and effectively addressing billing enquiries.

• ERP Proficiency: Expert in SAP, with a preference for SAP ByD.

• Tool Knowledge: Working knowledge of SFDC or other CRM tools.

• Stakeholder Management: Collaborate effectively with various stakeholders within client organizations.

• Technical Skills: Proficient in MS Office, especially Excel.

• Flexibility: Willingness to work in any shift and from an office environment.

• Communication: Booking Orders and conveying complex information to stakeholders through clear 

written and verbal communication

• Training

o Identify training needs by evaluating strengths and weaknesses

o Translate requirements into trainings that will groom employees for the next step of their career 

path

o Ability to design and develop training manuals, and course materials

o Ability to provide process training to a team

o Manage structured learning sessions and monitor their quality results

Key Requirements:

• Ready to work from office all days

• Flexible to work in any shift

• Excellent communication skills, both written and verbal.

• Strong analytical and problem-solving skills.

• Attention to detail and accuracy.

• Ability to work independently and collaboratively.

Desired Requirements:

• Experience in the shipping industry