Order Management Specialist

Roles and Responsibilities :

• Manage orders from receipt to fulfillment, ensuring timely delivery of products to customers.
• Coordinate with internal teams (e.g., production, logistics) to resolve any issues or delays in the order process.
• Analyze sales data and market trends to optimize order fulfillment processes and improve customer satisfaction.
• Escalate complex issues related to orders, such as returns or exchanges, to senior team members for resolution.

Job Requirements :

• 2-5 years of experience in order management & OTC or a related field.
• Strong understanding of e-commerce operations, including order processing, shipping, and inventory management.
• Excellent communication and escalation management skills with ability to handle high-pressure situations effectively.
• Proficiency in using CRM software (e.g., SAP, Salesforce) for tracking orders and managing customer interactions.