Order Management Specialist - SAP

Customer Service Representative (CSR)

Job Details:

Designation: Customer Service Representative
Contract Tenure: 1 Year
Experience: 2 to 3 Years
Number of Openings: 1
Location: Gurgaon / Mumbai / Baroda
Working Days: 5 Days Week
Working Hours: 8-hour shift-based schedule
Work Mode: Work from Office

Job Description:

• Manage end-to-end Customer Service Order Entry, Invoicing.
• Distributor and Hospital Order Processing.
• Verification on PO vs Sales Order for price, availability, mode of shipment, and other terms of PO if PO is from Hospital/Tender Supply.
• Manage bundle order, discount, and service agreement orders.
• Raise freight debit note and maintain tracker.
• Inform availability to customer against their orders.
• Change Plant to supply against order based on requirement and communication from Sales and customer.
• Change UPN to supply BO items.
• Communicate with customer, Sales, and Finance for credit hold orders.
• Coordinate with warehouse for dispatch and AWB details.
• Communicate with customer on AWB and pick-up from Airport in case of Airlift.
• Process GST Billing of items on consignment for >180 days and communicate with customer and Sales.
• Cancellation of BO items >180 days and communicate with customer and Sales.
• Coordinate with Sales, Commercial, and customer on price discrepancy and track price discrepancy orders and service them once price discrepancy is resolved.
• Communicate availability to customer on need basis.
• Attend customer, Sales, Finance, Warehouse, and Planning issue-based telephonic and conference calls.
• Communicate order status to customer and Sales.
• Communicate BO and Expected Date of Arrival (EDA) to customer and Sales.
• Communicate invoice and DC copy with customer as needed.
• Monitor block orders and take necessary action to service orders.
• Monitor expired consignment field inventory and coordinate with customer, Sales, and channel to close open consignment.
• Support order entry automation project.
• Support audit requirement.

If Interested share your CV on:

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