Order Management Specialist -Non IT Industry - Chennai - Exp 4 to9 yrs

Job Title: Order Management & Customer Support Specialist:

Experience: 4 to 6 years - Relevant experience

Employment: Full time and will be under Direct Employment roll with our client (NO CONTRACT)

Work Timings: 9.30 am to 6.30 pm (Monday to Saturday) - Alternative Saturday holiday

Our client: 30+ years old -Highly Reputed - Leader in the Electronic Components Suppliers to Large Manufacturing Industries across India.

Order Management Role:

Process customer orders accurately and efficiently while adhering to company policies and procedures.

Communicate order status and shipping information to customers in a timely manner.

Coordinate with warehouse and shipping teams to ensure orders are fulfilled and shipped on time.

Monitor inventory levels and coordinate with procurement team to restock products as needed.

Resolve any issues with order processing, such as incorrect pricing, stock availability, or shipping delays.

Ensure accurate billing and invoicing for customer orders.

Collaborate with sales and customer support teams to ensure orders are processed

correctly and meet customer expectations.

Utilize order management software to track and manage customer orders.

Analyze order processing data to identify trends, areas for improvement, and

opportunities for efficiency.

Provide training and support to team members on order management processes and best practices.

Customer Support Roles and Responsibilities:

Respond to customer inquiries and provide assistance with orders, product information, and post-sales support.

Resolve customer concerns and complaints in a professional and timely manner.

Assist customers with product returns, exchanges, and refunds.

Collaborate with other departments, such as sales and logistics, to ensure customer satisfaction.

Utilize customer relationship management (CRM) software to track customer interactions and maintain accurate records.

Follow up with customers to ensure their issues have been resolved to their satisfaction.

Provide feedback to management on customer trends, issues, and suggestions for

improvement.

Stay up-to-date on product knowledge and company policies to provide accurate

information to customers.

Maintain a positive and friendly attitude when interacting with customers to create a positive experience.

Collaborate with team members to share knowledge, best practices, and strategies for improving customer satisfaction.

Required Skills

SAP business One knowledge will be additional advantage

A subject-related educational qualification no less than a B.E EEE or Diploma EEE, the subject can be Electrical and Electronics, or anything that falls within this category;

Excellent command of spoken and written English language;

Formal communication skills, and the ability to write and compose formal letters which will be a daily process to communicate with various bodies;

Knowledge of modern information technology and online services;

Ability to use the available technological resource (e.g. internet, computers, software) to extract information;

Excellent usage of a computer along with Microsoft Office applications

Ability to coordinate with various entities at the same time;

Ability to effectively establish rapport, present information and respond to questions from managers, and clients;

Ability to solve practical problems and deal with a variety of concrete variables;

Ability to manage and maintain several portfolios for various clients at the same time, and

Good team player, honest, and willing to support fellow colleagues