Order Management Professional

• Processing sales orders for the companys sales divisions.
• Developing documentation related to support.
• Planning inventory control.
• Arranging distribution of products.
• Solving problems in cases of product returns.
• Placing orders, processing return requests, and entering credits.
• Handling customer inquiries regarding product information, ordering procedures, special orders, pricing, quotes, problems, returns, and shipping.
• Communicating with customers about order status, any delays, or problems with their requests.
• Serving as a liaison with third-party delivery services to coordinate deliveries and resolve problems.
• Providing information and assistance as needed to inventory and warehouse personnel to expedite processing of damaged and defective merchandise.
• Performing additional duties as required or requested.

Desired Candidate Profile

• The candidate should possess minimum of 1-3 years of experience in an international process;specialization in Order Management is preferred.
• Should be a fast learner.
• The candidate should possess relationship management skills since the job will involve liaising with customers and US stakeholders.
• The candidate should have the ability to multitask, prioritize, learn more, and be flexible.

Role: Account / Relationship Management - Non Voice

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

Education

UG: Any Graduate

PG: Any Postgraduate