Order Management Executive For Jewelry Manufacturer

Key Responsibilities

1. Order Receipt & Entry

• Receive orders from customers, sales team and B2B buyers; verify design code, metal, karat, colour, size,

weight, stone details and delivery date.

• Enter orders into the ERP/order system and generate order numbers.

2. Design Assortment

• Sort and group orders by design, metal type, karat, colour (yellow/white/rose) and size to plan casting

batches.

• Prepare assortment lists so waxes can be efficiently treed, minimising metal wastage and casting cycles.
• Identify repeat, urgent and priority orders and plan them accordingly.
• Flag missing information, design mismatches or feasibility issues to management before production starts.

3. Processing to Casting Department

• Issue orders, waxes/models and job details to the casting department with correct metal requirement and

estimated weights.

• Coordinate with the wax/mould section for rubber moulds and wax injection for repeat designs.
• Ensure proper issue/receipt documentation and metal weight records between departments.
• Track casting output, rejections and re-casts; resolve shortfalls quickly.

4. Follow-up & Order Tracking

• Share daily order status and pending reports with management.
• Follow up with department heads and karigars on delays; escalate at-risk orders early.
• Handle order modifications, cancellations, remakes, resizing and repairs.
• Coordinate final QC, packing, dispatch documents and delivery.

5. MIS & Reporting

• Maintain the order register, pending order report, delivery TAT and casting loss/rejection reports.
• Highlight recurring bottlenecks to management and suggest process improvements.