Order Management Analyst

Requirements:

• Order Management: Oversee the entire order management lifecycle, from order creation to fulfilment. Experience in managing customer orders, booking time and effort.
• Query Resolution: Experienced in analysing and effectively addressing billing enquiries.
• ERP Proficiency: Expert in SAP, with a preference for SAP ByD.
• Tool Knowledge: Working knowledge of SNOW will be an added advantage.
• Stakeholder Management: Collaborate effectively with various stakeholders within client organisations.
• Technical Skills: Proficient in MS Office, especially Excel.
• Flexibility: Willingness to work in any shift and from an office environment.
• Communication: Booking Orders and conveying complex information to stakeholders through clear written and verbal communication.

Training:

• Identify training needs by evaluating strengths and weaknesses.
• Translate requirements into training that will groom employees for the next step of their career path.
• Ability to design and develop training manuals and course materials.
• Ability to provide process training to a team.
• Manage structured learning sessions and monitor their quality results.

Requirements:

• Ready to work from the office all days.
• Flexible to work any shift.
• Excellent communication skills, both written and verbal.
• Strong analytical and problem-solving skills.
• Attention to detail and accuracy.
• Ability to work independently and collaboratively.
• Experience in the shipping industry.